Cleon

Policy

Toll-Free Number Messaging Verification Policy (Platform Use)

Purpose

This policy explains how our platform enables businesses to send compliant SMS/MMS messages over toll-free numbers. We are committed to protecting end users and ensuring that all communications are based on valid consent, in accordance with carrier and industry standards.

Policy Statement

Our platform requires that business customers only send messages to recipients who have provided explicit verbal consent.

Consent Requirement

  • Businesses must not use our platform to send messages without first obtaining clear, verbal permission from the recipient.
  • Consent must be obtained directly between the business and the end user (e.g., over the phone during a service interaction).

Business Responsibility

  • Each business using our platform is solely responsible for collecting and maintaining consent records for their contacts.
  • Businesses must ensure that consent includes the intended scope of communication (e.g., appointment reminders, service follow-ups).

Platform Controls

  • Our platform enforces compliance by requiring opt-out handling ("STOP"/"UNSUBSCRIBE").
  • We may request evidence of consent from businesses and reserve the right to suspend or revoke messaging access if consent rules are violated.

Message Scope

  • Messages must be strictly related to the purpose for which the user gave consent.
  • Marketing, promotional, or unrelated communications require separate, explicit consent.

Opt-Out

  • End users must be able to opt out at any time, and businesses are required to respect these requests immediately.
  • Our platform ensures that opt-outs are enforced globally across the business's toll-free numbers.

Compliance & Enforcement

  • This policy is a condition of using our platform.
  • We may audit customer usage to ensure compliance and cooperate with carriers in case of complaints or disputes.

Summary

As a platform provider, we ensure that only businesses who have obtained verbal consent from their end users may send messages over our toll-free numbers. We enforce consent and opt-out standards to protect consumers and maintain carrier compliance.